Myolift FAQs | 7e Wellness India
Shipping, returns & warranty
Please open and inspect your order within 48 hours of receipt for damages or errors made in shipping.Any issues must be called or emailed to our Customer Service department within three days of receipt of shipment in order to have your shipment corrected.
Customer Service hours of operation are:
09:30AM – 6:30PM
Phone: +91 9685511123
Email: info@7ewellness.in
Requests for returns of item(s) purchased from 7E Wellness India must be received within 30 days of delivery for an exchange or a full refund of the price of the item and must include a Return Merchandise Authorization Form (RMA).
Returns or exchanges will be accepted on devices opened and unopened in their original packaging so long as it falls within 30 days of delivery.
7E Wellness India does not accept returns on any gels or spritzer and only on unopened Eye, Forehead and Lip Masks.
If you are returning an item, please note that return shipping charges are paid by the customer. If you are exchanging an item, please note that shipping charges to 7E Wellness India as well as return shipping is paid by the customer. 7E Wellness India will pay return shipping cost if the return is a result of our error.
Items purchased through a retailer must be returned or exchanged through that specific retailer, observing their particular return/exchange policy. If you received your item(s) from 7E Wellness as a gift from a friend or relative who placed the order through 7ewellnessindia.in, please have the gift giver contact us to arrange the appropriate return or exchange.
All returns require a Return Merchandise Authorization (RMA) number to arrange for the appropriate return or exchange.
Step 1: Contact 7E Customer Support by email: info@7ewellness.in or, by calling: 9685511123. You must include your name, order #, concerns and/or issues so that we may process your RMA.
Step 2: 7E Customer Support will create a Return Merchandise Authorization (RMA).
Step 3: 7E Customer Support will email you your RMA form. You must print, complete and include the form when shipping items to our warehouse.
Step 4: Clearly mark the outside of the shipping box with your name, address and RMA number. Ship your item(s) to the address listed on the RMA form.
Step 5: Once your shipment is received by our warehouse it will be processed and you will be informed within seven days with a resolution of your RMA.
2 year warranty.
Charges will be rendered for repairs made to the product after the expiration of the two (2) year warranty on the Myolift Mini and QT. We cannot assume responsibility for loss or damage during shipping. Please call Customer Care at 9685511123 to get a quote for charges.
7E Wellness ships its products domestically at all the locations. The delivery ideally takes 12-15 working days once the order is placed.
General Microcurrent FAQ
Keep a copy of your warranty card and a copy of your receipt. You have a 30-day money back guarantee, and one year limited warranty from the purchase date and upon successful activation of warranty card. The Limited Warranty covers defects in material and workmanship under normal use and installation of equipment, subject to these terms and conditions. It does not cover the probes, charger, lead wire or accessories.
Please contact us on info@7ewellness.in with any questions or concerns, we will respond within 48 hours to your request.
The primary benefits of MyoLift™ Microcurrent facial treatments are reduced signs of aging, improved skin tone and assistance in product penetration. Read more here!
Most of our users see results after their first treatment; however, results may vary. We recommend taking before/after photos and lifting half of your face to compare. Results are cumulative and optimal results are achieved with regular use. Typical results improve contour along the jawline and cheeks, improved skin tone, softer, firmer and smoother skin with a reduction of fine lines and wrinkles.
No, microcurrent cannot fill in the areas of fat loss on the face but we can tighten the skin around the area and help to make the area look less hollow.
Microcurrent can stimulate the nerves governing taste causing the metallic taste. This is not cause for concern and is normal for many customers. If the metallic taste persists you can rinse you mouth with water and it will go away. Click here to read more things to know before getting or giving a MyoLift True Microcurrent Facial!
No. Microcurrent works to stimulate and tone the facial muscles. Microcurrent is also known to increase collagen, elastin, circulation, ATP and product penetration. Galvanic penetrates product deeper but does not benefit the facial muscles. You can read more about the differences on our blog!
Microcurrent is a low-level current that gently and passively stimulates the muscles, working at the sensory level. It is normal to not feel any sensation during your treatment. A slight tingling sensation may be felt in certain areas, due to the fact that facial sensitivity varies individually. You may get a metallic taste in your mouth area and see flashing lights around the orbital areas, which are perfectly normal and safe; lower or raise intensity to your needs.
Yes, before your surgery; then please consult with your doctor as to time frame needed to recover from procedure to safely use microcurrent.
Microcurrent stimulates the muscles and activates them, while Botox freezes the muscles. If you’ve just had Botox done in a certain area, then you might need to avoid using microcurrent in that area, as it will start to undo the effect of Botox. However, if you are in the phase where the effect of Botox is running out, then microcurrent might be a better technology to use in that area to avoid usage of Botox altogether. It will take some time but your muscles will reactivate and help build tone and firmness, instead of getting more laxed due to Botox. There is no effect of microcurrent on Juvederm and it’s safe to use it. However, you should still consult your doctor.
Microcurrent targets unwanted bacteria and acne scarring. Plus, it's effective in treating acne as it destroys the bacteria, while encouraging the healing process without harming healthy skin.
You need to allow about 45 minutes to one hour for your first initial treatment; an hour for following treatments and 30 minutes for maintenance treatments. You can customize your facials, at your discretion, depending on the modalities used.
You need to allow about 45 minutes to one hour for your first initial treatment; an hour for following treatments and 30 minutes for maintenance treatments. You can customize your facials, at your discretion, depending on the modalities used.
- If you are pregnant
- Have had heart surgery in the past year
- Have a pacemaker, metal implants or screws
- Recent facial operation or procedure
- All forms of “active” cancer (ok with note from doctor - No if on chemo or radiation)
- Epilepsy, Diabetes, Heart Condition
- Use of Retin-A (discontinue use three weeks prior to treatment)
- Under the age of 18
For more detailed information please feel free to read our blog on the contraindications of microcurrent by clicking here.
We receive a lot of questions about the safety of using microcurrent facial technology on someone who has facial piercings, dental work or metal plates. Under these circumstances, microcurrent is still safe to use. In the case of facial piercings you may remove them for a more smooth facial or for peace of mind, but it is not necessary to do so.
The shelf life of the 7E Wellness Conductive Tx Gels and other skin care products follow the FDA Cosmetic Safety and Shelf-Life guidelines. FDA does not require manufacturers to put expiration dates on labels. Skin care products containing drugs such as sunscreens or Retin-A do require an expiration date.
In general, a skin care product’s “shelf life” generally refers to the length of time you can expect a product to look, smell and act as expected and to remain safe for use. This length of time varies depending on the ingredients in the product, including the type of preservatives, type of product, how it is used and stored.Over time, products will begin to degrade or break down for a number of reasons.
Below is a list of the most common reasons:
*Product contamination with soiled applicators or fingers.
*Humidity and/or temperature change.
*Exposure to sunlight and air can change texture, color and aroma.
*Natural ingredients.
*Weak preservatives.
To ensure the longevity of your skin care products, follow the guidelines below:
*Avoid air contamination by keeping products tightly closed when not in use.
*Use on clean single use applicators dipped into the product.
*Do not double dip into a product container.
*Do not leave products in extreme temperatures.
*Keep containers clean and sanitized by handling containers with clean hands.
According to the 7E manufacturers, the Conductive Tx Gels have a shelf life of approximately one year after being opened and two years unopened. If the gel has displayed a change in quality or consistency such as: separation, foul smell, mold, or color change please discard the product.
Glycerin can be obtained from both plant and animal sources. Common plant sources include soybeans or palm, and animal-derived tallow is another source. Vegetable glycerin is typically made from soybean, coconut, or palm oils, and is therefore considered to be vegan. Our products use vegetable glycerin.
Myolift FAQ
Yes. True Microcurrent uses less than 1000 microamperes and because of it's low intensity, it typically is sub-sensory and cannot cause a physical or visual manipulation (contraction) of the muscle via the electrical current. When using the MyoLift or MyoLift 600, as long as the conductivity bar is solid, the current is flowing.
All of our devices are FDA cleared and give you the power of “True Microcurrent”
- The MyoLift Mini has two waveforms, one for tightening the muscle (Educate) and one for relaxing or lengthening the muscle (Erase).
The serial number is located on the back of your MyoLift device.
EDUCATE (Shortens the muscles): This program helps you re-educate facial muscles. You will use this program in the areas where your muscles need to either get shorter or lifted, like cheekbones, eyebrows, nasolabial folds, and jowls, etc. There are two different levels. Start with Level 1 for 15-20 days before switching to Level 2 to get deeper rooted muscles toned. Entire face can be conducted.
ERASE (Lengthen the muscles): This program works to help erase fine lines. You will use this program in areas where you need to lengthen the facial muscles or remove wrinkles. Start with Level 1 for 15-20 days and then switch to Level 2.Thinner skin (between eyebrows (the 11 lines), crows feet, etc.) Great alternative for Botox.
If you are seeing a solid conductive bar, that means that there are currentsconducting across your skin. The conductivity bar will flashing means you are not conducting. Make sure you are using a good amount of gel primer and you are hydrated.
Blinking - you are not conducting. Either you didn’t apply enough gel, the gel has dried, or the spheres are not completely touching the skin.
- Are you on Level 2-Erase and working on “thinner” skin? Switch to Level 1 and do eyes, crows feet and above/under lip and see if the conductivity stops blinking. If it does, go ahead and switch back to Level 2 and finish your treatment.
- Dehydrated - if the gel is drying quickly you are most likely dehydrated. This will contribute to the conductivity bar blinking. Spray some RePlenish Spritzer on before putting on the gel. Then if the gel gets tacky, just spray some Replenish Spritzer to reactivate the gel.
- Change the angle of the sphere.
Stays Solid - With the unit on, test the applicator by slightly touching the two applicator metallic parts together. If the conductivity bar still doesn’t turn solid, then there is an issue with the applicator and we will send a replacement.
Please feel free to pull the wires to the probes apart as much as you like.
You want to use Educate level 1 on the neck, forehead and under the eyes. The reason is because it’s an area on the face that the skin is thin. There are some instances when a person may have a thicker neck and you will be able to use Educate level 2. Your conductivity bar will let you know by whether it stays solid or blinks.
There is not enough skin on the forehead and it will be more of a glide in that area. You are still working on the frontalis muscle. What Mode Do I Use For Surface Wrinkles? Erase mode can be used on surface lines/wrinkles on the face and neck. The movements are quicker, and should be made the opposite way of the wrinkle. If the wrinkle is horizontal you are going to do your movements vertically.
Erase mode can be used on surface lines/wrinkles on the face and neck. The movements are quicker, and should be made the opposite way of the wrinkle. If the wrinkle is horizontal you are going to do your movements vertically..
Level 1 works the surface muscles and level 2 is for the deeper muscles. You can work on level 2 to start with someone who has looser skin, but not on the forehead, under the eyes, and neck (unless the neck is thicker).
Yes, if there is an area of concern, or maybe lots of loose skin or deep wrinkles it’s o.k. to spend more time on those areas. It’s also ok to hold the pinch longer on areas if it’s a problem area for the client.
We recommend starting with Erase to relax or lengthen the muscles, and then use the Educate to shorten or tighten the muscles.
The Myolift Mini and Myolift 600 device are safe and gentle enough for everyday use, either morning or night. We recommend using Myolift or Myolift 600 devices every other day, for 5-20 minutes per treatment. For the first 60 days we recommend using MyoLift Mini or MyoLift 600 1-3 times a week. Then monthly/bi-monthly for maintenance.
Each one is a difference frequency (wave pattern). The waveforms are the “key” that tell the muscle whether you want to lengthen or shorten.
We do not recommend using it close to the heart. We were FDA cleared to only use this device on the facial muscles.
Conductivity gel helps to reduce the resistance of the skin so the microcurrent can reach the area you want to work on. Our special, dual-action conductive treatment gels are the industry’s first conductive gels with purpose! 7E is the first company to synergize the science of microcurrent machines and technology with the health and well-being of the skin through active products and result oriented treatments! We formulated three unique conductive treatment gels for specific skin types. This creation has bridged the gap in treating the muscles and treating the skin simultaneously with microcurrent therapy. There is something for everyone when it comes to our line of gels. Read more here!
Yes, we recommend you take a picture of your client before the treatment and only do one half of the face. Then your client will be able to see the difference. Remember microcurrent results can be subtle. It also depends on the age, skin condition, hydration, poor diet, medication, stress. There are many factors as to how fast your client will respond to the treatment. Remember this treatment is cumulative so focus on the areas that you are seeing results in. Help your client to understand you’re not able to give them a result that a surgical face lift can, but help them to be realistic about what microcurrent can do. Have before/after photos available for them to see.
You will use the gloves the same way you use the probes. You are still able to do Educate and Erase. You will want to wear latex, vinyl or nitrile gloves under the conductivity gloves so all of the current goes to your clients and not to your hands
To Clean: You can wash the gloves with an antibacterial soap and air dry. Do not use caustic cleaners (ie: barbicide or quats). Read our blog on how to clean your gloves here!
This is a safety feature; the MyoLift Mini or MyoLift 600 will not turn on when plugged into a wall for charging. Your MyoLift Mini and MyoLift 600 comes pre-charged right out of the box and will last for many uses. Only plug into the wall for charging needs.
No, we are FDA cleared for the face only.
You can purchase more gel by visiting our website or clicking here!
Yes. The tips are separated as one negative and the other positive, but you don’t need to worry which one is which; they just need to be used together.
No. You cannot use one probe on one side and the other probe on the other side. They both need to be close together on each area of the face.
- Non-invasive
- Progressive not aggressive
- Anti-aging benefits without down time
- Results are cumulative
- Performed in a series for optimal results
- FDA-cleared over-the-counter microcurrent device
- Unique design helps accurate and consistent delivery of micro current
- Portable and lightweight with rechargeable battery system
We do have a conductive gel for sensitive skin. You can purchase it here on our website. It is called ReNu Conductive Gel.
The battery indicator on the screen shows how much charge is left. If the charge is lessthan half, you will need to recharge the unit. If you see the unit is not turning on (nothing will be visible on the LCD), then you definitely will want to recharge the unit.
Microcurrent targets unwanted bacteria and acne scarring. Plus, it's effective in treating acne as it destroys the bacteria, while encouraging the healing process without harming healthy skin.a.
The battery will last at least 8 hours.
It will take about 2-3 hours. You may want to charge it on an overnight basis.
We offer free, online monthly webinars for the Myolift. Please contact us for more information. We also have a closed Facebook page open to all licensed estheticians who own one of our devices. We post training events, all videos, and great feedback from our wonderful group of estheticians. Read more about all 7E Wellness education and support here!
Microcurrent technology should be slower movements. You will get a better result if you slow down.